Welcome to the privacy policy of Crust & Ember Pizzeria. We operate a Pizzeria and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information when you visit our site at softopenreflect.xyz or engage with our services.
Information we collect
We collect personal data that you provide directly to us, such as your name, email address, phone number, and delivery details when you place an order, create an account, or subscribe to updates. We also collect technical data automatically, including IP address, browser type, device information, pages visited, and the time and date of your interactions with our site. We may use cookies and similar technologies to enhance your experience and analyze site performance. You can manage cookies through your browser settings.
How we use your data
Your information is used to process orders, deliver meals, communicate about your orders, and provide customer support. We may also use data to improve our menu, website, and services, to send promotional materials with your consent, and to comply with legal obligations. We do not sell your personal data to third parties for marketing purposes. We may share information with service providers who help us operate our business, such as payment processors and delivery partners, under strict confidentiality agreements.
Legal bases for processing
We process your personal data based on your consent where required, to fulfill orders and provide services, and to comply with legal obligations. When processing data for marketing purposes, we will obtain your consent and provide a straightforward option to opt out at any time.
Cookies and tracking technologies
We use cookies to remember your preferences, analyze site usage, and improve our offerings. You can disable cookies in your browser, but some features of our site may not function correctly. We may also use web beacons and similar technologies to collect information about your interactions with our emails and site.
Sharing your information
We may share your information with delivery partners and payment processors to fulfill orders, with hosting providers to maintain our site, and with authorities when required by law. We do not share your personal data with advertisers for their own marketing purposes. If you are located in United Kingdom or London, data transfers may involve cross-border processing in accordance with applicable data protection rules.
Your rights
You have the right to access, correct, or delete your personal data, request data portability, and restrict or object to certain processing activities. You may withdraw consent at any time where consent is the basis for processing. To exercise these rights, contact us at +44 20 7946 0958 or via the contact options on softopenreflect.xyz.
Data retention
We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it. If you unsubscribe from marketing communications, your data may continue to be stored for transactional purposes as required by law.
Security
We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and you should maintain the confidentiality of your account credentials and monitor your account activity.
Children’s privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to have it removed.
International transfers
Some of your data may be stored or processed outside of your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
Changes to this policy
We may update this privacy policy from time to time. We will post the updated policy on softopenreflect.xyz and note the date of the latest change. We encourage you to review the policy periodically.
Contact us
If you have questions or requests regarding your personal data, please contact our privacy team at +44 20 7946 0958 or via our website at softopenreflect.xyz. You may also reach us at our physical address: 221B Baker Street, London, NW1 6XE, United Kingdom.
Last updated: September 15, 2025